Trails End Truck FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Trails End Truck to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Trails End Truck offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Trails End Truck takes great pride in having you as a customer and we will ensure your privacy as a customer. Trails End Truck does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

trailsendtruck.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Trails End Truck seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Trails End Truck reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Trails End Truck, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to info@trailsendtruck.com.

We are confident that your visit to Trails End Truck is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 888-504-0959.

Most items ship FedEx. Heavy Duty products usually ship on a freight service and require a small surcharge. If you have specific shipping needs, feel free to reach us at 888-504-0959 or info@trailsendtruck.com.

Yes, we ship to the lower 48 states for FREE. Heavy-Duty items like bumpers, headache racks, grille guards, and toolboxes usually have a surcharge (especially when shipping to a residence) that you will be required to pay. Other fees and costs may apply when shipping to Hawaii, Alaska, or Canada. Some areas of the country (rural areas and parts of the Pacific northwest) will have surcharges from the shipping companies. We will NEVER charge you for shipping until you agree to the cost and method of shipping. Please feel free to talk to us with any questions. We can be reached at 888-504-0959 or info@trailsendtruck.com.

Yes, we ship to those places. We ship to Hawaii with DHX (Dependable Hawaiian Express). Most items can be shipped to Alaska or Canada with FedEx or UPS. Reach out to us at 888-504-0959 or info@trailsendtruck.com to get the best option for you.

Shipping delays can potentially happen when the wrong address is entered. Bad weather or holidays can also cause delays. Lately, high demand for shipping has caused occasional delays.

If it is our error, we will cover the costs to get you the correct part ASAP and to get the wrong part returned. If you accidentally order the wrong part, we want to get you taken care of as quickly as possible. To make that happen, we will send you a return label ASAP to get the product back to us for inspection. When we issue the refund, we will minus the expense of the shipping. If you are not replacing the wrong part with a new order, we will deduct the shipping both ways from your refund. With our negotiated shipping rates, this usually saves you money. As always, we encourage you to call with any questions beforehand so that you are comfortable with the process.

Items that are being returned MUST NOT have been installed or attempted to be installed. If we receive a return item that shows signs of installation, we will not be able to accept that item. It will be returned to the sender and no credit will be issued. The only exception is for WARRANTY items.

If we made the mistake, we will correct it. Guaranteed.

If you ordered the wrong part and need to return it:

1. Notify us and get a Return Merchandise Authorization (RMA)
2. We will send you a return label
3. Box must be unopened and parts uninstalled
4. If box was opened, it must be sealed, in resalable condition, and all parts/hardware intact.

We strive to make sure you get what you need, but mistakes do happen. We STRONGLY encourage you to check the product box/packaging for fitment information before opening it. Opened boxes are much harder to send back, and the chance for damage or lost pieces is higher.

We will ALWAYS do our best to satisfy our customers! But please understand that most of our items are very expensive to ship, and we must recover those costs in most cases.

Some manufacturers want to work directly with customers on warranty issues, and others ask us to take care of them. Contact us if you have a warranty question and we will point you in the right direction.

ALWAYS contact us with any issues or questions! Most issues are simple to resolve once we have all the information.

Wow, that must be one sweet deal! Usually our prices are lower than everyone else ( we own the warehouse, after all).  But if you find a better deal, send us a screenshot and we will sharpen our pencil for you

Yes, we do! We offer AFFIRM Financing, and you can apply right from the product page of the product you are looking for. We also use SNAP Finance. Get extended terms or Same as Cash options. APPLY HERE

Most warranty claims are handled by the manufacturer. We recommend checking their website or calling them first - that is typically the fastest resolution for you. If that doesn't meet your needs, just reach out to us ( please have your order number handy).

The short answer is yes, but we recommend you contact us first so we can expedite things for you. We do NOT accept items back that have been installed, and we cannot give full credit if parts are missing out of the box. If you ordered online or bought in store and carried it out to install yourself, PLEASE check the box and labels to make sure you have the correct part. Inspect the part for damage before installing. PLEASE PLEASE reach out to us with your questions before you get started. We want you happy, and a little communication goes a long way.