Shipping & Returns

All items are currently only available for In Store Pickup. If you have specific shipping needs, feel free to reach us at 888-504-0959 or info@trailsendtruck.com.

Items that are being returned MUST NOT have been installed or attempted to be installed. If we receive a return item that shows signs of installation, we will not be able to accept that item. It will be returned to the sender and no credit will be issued. The only exception is for WARRANTY items.

If we made the mistake, we will correct it. Guaranteed.

If you ordered the wrong part and need to return it:

1. Notify us and get a Return Merchandise Authorization (RMA)
2. We will send you a return label
3. Box must be unopened and parts uninstalled
4. If box was opened, it must be sealed, in resalable condition, and all parts/hardware intact.

We strive to make sure you get what you need, but mistakes do happen. We STRONGLY encourage you to check the product box/packaging for fitment information before opening it. Opened boxes are much harder to send back, and the chance for damage or lost pieces is higher.

We will ALWAYS do our best to satisfy our customers! But please understand that most of our items are very expensive to ship, and we must recover those costs in most cases.

Some manufacturers want to work directly with customers on warranty issues, and others ask us to take care of them. Contact us if you have a warranty question and we will point you in the right direction.

ALWAYS contact us with any issues or questions! Most issues are simple to resolve once we have all the information.