Shipping & Returns
- What shipping options are available?
- Do you really ship for free?
- Do you ship to Alaska, Hawaii, & Canada?
- What could cause a shipping delay?
- Is there a cost on returns?
- Return Policy
Q: What shipping options are available?
Most items ship FedEx. Heavy Duty products usually ship on a freight service and require a small surcharge. If you have specific shipping needs, feel free to reach us at 888-504-0959 or email@example.com.
Q: Do you really ship for free?
Q: Do you ship to Alaska, Hawaii, & Canada?
Yes, we ship to those places. We ship to Hawaii with DHX (Dependable Hawaiian Express). Most items can be shipped to Alaska or Canada with FedEx or UPS. Reach out to us at 888-504-0959 or firstname.lastname@example.org to get the best option for you.
Q: What could cause a shipping delay?
Shipping delays can potentially happen when the wrong address is entered. Bad weather or holidays can also cause delays. Lately, high demand for shipping has caused occasional delays.
Q: Is there a cost on returns?
If it is our error, we will cover the costs to get you the correct part ASAP and to get the wrong part returned. If you accidentally order the wrong part, we want to get you taken care of as quickly as possible. To make that happen, we will send you a return label ASAP to get the product back to us for inspection. When we issue the refund, we will minus the expense of the shipping. If you are not replacing the wrong part with a new order, we will deduct the shipping both ways from your refund. With our negotiated shipping rates, this usually saves you money. As always, we encourage you to call with any questions beforehand so that you are comfortable with the process.
Q: Return Policy
Items that are being returned MUST NOT have been installed or attempted to be installed. If we receive a return item that shows signs of installation, we will not be able to accept that item. It will be returned to the sender and no credit will be issued. The only exception is for WARRANTY items.
If we made the mistake, we will correct it. Guaranteed.
If you ordered the wrong part and need to return it:
- Notify us and get a Return Merchandise Authorization (RMA)
- We will send you a return label
- Box must be unopened and parts uninstalled
- If box was opened, it must be sealed, in resalable condition, and all parts/hardware intact.
We strive to make sure you get what you need, but mistakes do happen. We STRONGLY encourage you to check the product box/packaging for fitment information before opening it. Opened boxes are much harder to send back, and the chance for damage or lost pieces is higher.
We will ALWAYS do our best to satisfy our customers! But please understand that most of our items are very expensive to ship, and we must recover those costs in most cases.
Some manufacturers want to work directly with customers on warranty issues, and others ask us to take care of them. Contact us if you have a warranty question and we will point you in the right direction.
ALWAYS contact us with any issues or questions! Most issues are simple to resolve once we have all the information.